and the saga continues…

First, I promise to post the good parts of Europe soon (other than United Airlines, it was amazing).

Now, my response from someone at United. In case it wasn’t in the letter to United I posted here, in the actual emails I sent I asked to be reimbursed for my phone calls from the UK and said that basically the only way I would fly United again would be if they give me a free round trip ticket.

And the response:

Dear Ms. A,

Thank you for taking the time to visit our website. We apologize for the inconvenience your missing baggage has caused you and sincerely apologize for the dissatisfaction you have expressed and the negative impression we have created.

If you have not received your second baggage yet, we request that you complete a Baggage Tracing/Claim Form. To download and print this form, please visit www.united.com and go to “Services and Information.” Click on “Baggage,” then click on “Baggage Tracing/Claim Form”. Please complete and mail the form to us along with a copy of your Delayed Baggage Report, Passenger Ticket Receipt, and receipts for items valued over $100.00.

Our mailing address:

United Airlines
Central Baggage Service-HDQLZ
P.O. Box 66140
Chicago, IL 60666
Fax (847) 700-5381

Ms. A, you have our assurance your criticism will not be taken lightly. We are continually working to improve our service in all aspects. And through comments, such as yours, we are able to determine where change is necessary or corrective action should be taken.

We appreciate your traveling with us. You are an important customer, and we want to be worthy of your continued support. We welcome the opportunity to serve you again on United Airlines.

Regards,

Richa Malik
United Airlines Central Baggage Services

Yeah…did you see anything in there about my two requests?

Me neither.

Oh…and I did finally get my luggage.

1 thought on “and the saga continues…

  1. Yikes. I am sorry you had to go through all this. I have never ‘lost’ a bag and will remember this post if it ever happens. You do have a great way of telling a story though…

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