an update…

So, after seven phone calls, no web updates, and numerous conversations with useless drones who have no authority and no knowledge, I finally found a number with a helpful person.

This was the same number that I finally got in the UK, the only problem is I didn’t save the number and could not seem to find it anywhere online, or through my numerous phone calls.

My last conversation with a useless person ended like this, “So basically, what you’re telling me is that you don’t actually know where my bag is, you can’t actually call anyone to find out where it is, your supervisor doesn’t know anything more than you do, and this entire phone call has been a complete waste of my time?”

Yes.

Anyway, I suddenly remembered after this that the one useful phone call I made in the UK was probably documented on the exorbitant phone bill. I called my sister (who had the bill from the hotel and she managed to find it and, lo and behold, the number was there.

I just called, explained the situation very calmly (seriously, I was calm) and was informed that my bag was in Denver due to the high volume of bags “delayed” in Chicago and needing to get to Salt Lake and that it would be arriving at SLC tonight at 11:34 pm to be delivered tomorrow morning.

So, explain to me why that was so difficult. I just don’t get it. Why is it that the average baggage agent can’t give me that information. Or better yet, in an age of technology, why don’t they just publish that on the internet. I’m not an idiot. I understand why they would need to route my bag through Denver. I just want to know where my stuff is. It’s called managing expectations.

And now, because I love all of my readers out there, here is the MAGICAL NUMBER should you ever find yourself in my situation:

1-800-941-0140

bueller?... bueller?... bueller?

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