i am serious… and don’t call me shirley

Truthfully, I’m not feeling so grateful right now. I’m on the phone with freaking lame-o Southwest Airlines and I want to shoot someone. I hate how they’ve changed their Rapid Reward program. I’ve been on the phone twice now, averaging 20 minutes per call…and I’m still on the second call. So, on the grateful side of things:

  1. I am grateful that cell phones now have speakers so that when I’m on hold for five years, I don’t have to have the phone to my ear.
  2. I am grateful that I have spent many years in customer service, so that when I am given all kinds of misinformation, I don’t get angry, I just ask to speak to someone else who might be able to explain it better.
  3. I am grateful that while I am on hold, I can also blog and book the other plane ticket I need to book.

ETA: Perspective. So, I called my sister. She was at work and in a bit of a hurry because she just had a girl come in who cut off her finger (my sister is a P.A. in an E.R.) and the finger is not salvageable, so she had to go tell the girl right then. Kind of makes me feel stupid for being frustrated about sitting on the phone for an hour.

Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity. It can turn a meal into a feast, a house into a home, a stranger into a friend. Gratitude makes sense of our past, brings peace for today, and creates a vision for tomorrow.

Melody Beattie

5 thoughts on “i am serious… and don’t call me shirley

  1. Sometimes nothing makes you want to scream more than not-so-smart customer service people. Thank goodness for your grateful list!!! Maybe I should start one!

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